MIKE VILLA
Qualifications
- Innovative professional with proven ability to identify, analyze,
and solve problems to increase customer satisfaction and control business
costs.
- Experienced project manager with multitasking abilities and aggressive
timeline management.
- Team leader in promoting a vision for a dynamic web-based application
through strategy, design, and architecture.
- Instructional design expertise.
- Dynamic web application design experience.
- Excellent presentation, communication, and motivational skills.
- Extensive experience in customer needs assessment.
- Expertise with recruiting, training, and supervising sales, technical, and
administrative personnel.
- Management capabilities with the ability to create a team spirit.
Strengths
- Fast thinker
- Active listener
- Creative problem solver
- Interactive teaching style
- Strong troubleshooting skills
- Facilitative communication style
- Calm and focused in stressful situations
- Sense of humor
Major Accomplishments
- Designed, developed, and delivered an organizational-wide, web-based, course
development, learning management, and delivery system in less than 9 months.
- Created effective web-based training programs reducing the overall cost
of training.
- Designed, developed, and delivered several dynamic web-based applications
to support employee skills assessments and company surveys.
- Increased employee understanding of product goals by integrating these
goals into the business process and procedures resulting in a quicker time
to market with new products.
- Designed, developed, and delivered numerous training programs for all styles
of learning including classroom, computer aided, train the trainer, conference
call, video based, and combinations of all.
- Based on exceptional performance, was transferred and promoted to several
low performing stores to increase their departmental sales.
- Revitalized an ailing service organization into a viable operation resulting
in increased profits.
Tools of the Trade
Web-tools
- ASP (VBScript), PHP, SQL, Flash MX with Actionscript, Fireworks, Freehand,
Photoshop, Illustrator, Dreamweaver, Frontpage, JavaScript, XML, elearning
template development
System tools
- A+ Certified, Windows NT Admin, TCP/IP, Routing, Ethernet, ATM, Frame Relay,
T1, T3, DS3
Other tools
- Access, Excel, Power Point, Word, Project
Client History
Pedageo Media - second quarter 2004
Objective - integrate Flash e-commerce solution for an ebook subscription.
Objective - develop sign-up form to track seminar enrollment.
Employment History
Instructional Designer - Intel Corporation, Folsom, CA
5/2003 - Present
- Developed instructional system to deliver new elearning measurement applications.
- Project managed the design and development of business process training.
- Developed dynamic Flash applications.
- Implemented online tracking methods.
- Developed Flash XML templates.
- Developed Flash learning interactions using multi-script Unicode 4.
- Integrated Flash MX learning interactions into a custom quiz environment
and provided tracking into multiple Learning Management Systems (LMS).
Instructional Designer - Covad Communications, San Jose, CA
10/1999 - 11/2002
- Designed, developed, and delivered an extensive internal learning management
and delivery system that addressed the varying levels of expertise and delivery
methods required throughout the company, as well as the tracking and reporting
needs of management.
- Project manager or team member for the design, development and delivery
of over 25 training projects for audiences ranging from 10 to over 1500. Used
current business processes and procedures partnered with company goals to
deliver the training across geographical boundaries within very aggressive
timelines.
- Developed courses with a combination of technical, customer service, and
soft skill content in a variety of delivery formats.
- Drove projects to successfully meet aggressive goals across organizational
and geographical boundaries.
- Collaborated with management, training teams, subject matter specialists
and project sponsors to ensure training was effective and met the required
time-lines.
- Managed projects integrating process and system changes into current sales
and technical training materials.
- Facilitated team meetings to share key learnings and enhance professional
development.
Service Manager - Fry's Electronics, San Jose, CA
9/1998 - 9/1999
- Staffed, trained, and managed 20 employees handling computer repairs and
installations, auto electronics installations and appliance delivery for three
service departments.
- Responsible for departmental net profit goals including sales and labor
costs.
- Provided preventive maintenance and repair needs for store point of
sale systems.
- Resolved customer issues on a daily basis.
Sales Supervisor - Fry's Electronics, San Jose, CA
3/1995 - 9/1998
- Supervised staff of 50 employees to ensure proper performance regarding
product and warranty sales.
- Trained all new departmental sales employees, ensuring existing employees
were knowledgeable in product features and new technologies.
- Mentored employees to enhance performance.
- Managed inventory volumes to ensure appropriate supply for sales demands,
including projected sales.
- Responsible for meeting departmental gross profit sales quotas.
- Managed and facilitated outside vendor training programs.
Instructor, Korean Cryptologic Linguist - US Marine Corps
7/1985 - 2/1995
- Four years teaching Korean language graduates in cryptologic linguistic
course.
- Designed and developed computer based course subjects.
- War-time experience in Marine Corps tactical signals intelligence and
electronic warfare during Desert Shield and Desert Storm including electronic
counter-measures and radio direction finding.
- Monitored, transcribed and translated intercepted target communications.
- Performed analysis and exploitation of designated foreign radio communications.
- Installed, operated and performed preventive maintenance of radio intercept
equipment.
- Analyzed, decrypted and solved cryptographic systems.
- Identified characteristics of individual systems and recorded information
of technical importance.
Education
Graduate - Instructional Systems Design - Air Education and Training
Command, Goodfellow AFB, TX 1992
Graduate - Technical Training Teaching Practicum - Air Education
and Training Command, Goodfellow AFB, TX 1992
Honor graduate - Cryptologic Cryptanalyst - Air Education and Training
Command, Goodfellow AFB, TX 1989
Graduate - Cryptologic Linguist - Air Education and Training Command,
Goodfellow AFB, TX 1987
Graduate - Korean Linguist - Defense Language Institute Foreign Language Center,
Presidio of Monterey, CA 1986
Previously-held Top Secret security clearance